Data Deletion

1. Who this page is for

This page explains how to ask Vitymobi Systems Limited ("Vitymobi", "we", "us") to delete data held by Vitymobi Connect, our WhatsApp automation platform, or collected through www.vitymobi.ae. It applies to:

• businesses that connected a WhatsApp number to Vitymobi Connect;
• people who sent WhatsApp messages to one of those businesses; and
• visitors and contacts of our website.

For more about how we handle personal data, see our Privacy Policy.

2. What we delete

When we receive a valid request, we delete the data we hold about the business or person concerned:

Data stored by Meta or WhatsApp themselves, such as the chats on your phone or in your WhatsApp Business Account, is controlled by Meta, not by us. To delete it, use the tools in WhatsApp or Meta Business settings, or see WhatsApp's privacy policy.

3. Businesses using Vitymobi Connect

Step 1: Disconnect our app (optional, but recommended)

This stops new data reaching us straight away.

1. Go to business.facebook.com/settings and select your business portfolio.
2. Open Accounts → WhatsApp accounts, choose your WhatsApp account, and remove Vitymobi Connect from its connected apps or partners.
3. You can also remove the app from your Facebook account under Settings & privacy → Settings → Business integrations.

Your WhatsApp Business App keeps working normally after you disconnect.

Step 2: Ask us to delete your data

Email privacy@vitymobi.ae with the subject "Data deletion request" and include:

• your business name;
• the WhatsApp phone number you connected; and
• your name and role, so we can confirm you are authorised to act for the business.

Please send the request from an email address we already have for your business, or we may need to verify it another way.

4. Customers who messaged a business

If you sent WhatsApp messages to a business that uses Vitymobi Connect, we process those messages on behalf of that business. You can:

• ask the business directly to delete your data; they can instruct us to do so; or
• email privacy@vitymobi.ae with the phone number you used and the name of the business you contacted. We will delete your messages and contact details from our platform, and let the business know.

5. Website visitors and enquiries

To delete data from a call booking, an email or another enquiry, email privacy@vitymobi.ae from the address you used to contact us.

6. What happens next

1. We acknowledge your request within 5 business days and give you a reference number.
2. We may ask for information to verify your identity or authority. We do this to protect your data from false requests.
3. We complete the deletion within 30 days of verifying the request and confirm it to you by email.
4. Copies in our encrypted backups are overwritten within a further 90 days and are not used in the meantime.

7. What we may keep

We may keep limited records when the law requires it or to protect our legal rights, for example:

• invoices and accounting records, for as long as UAE and Indian tax law requires;
• a record that we received and completed your deletion request; and
• security logs, for up to 90 days, unless needed to investigate a security incident.

We keep these records only as long as necessary and do not use them for any other purpose.

8. Contact